Have you ever had a situation where you need to call a company to discuss a product or service, and you can't get through to the person in charge, the only person who has the information you need isn't there, or the person you spoke to last time doesn't remember you exist when you call back ten minutes later for a little more information? You're not alone. Personal service these days isn't what it used to be. At P & J Florists, the aforementioned situation will never occur. "When I go on vacation, the business is closed," says owner David Quadros, speaking emphatically. He is stating a simple fact: Besides a few part-time assistants, he is the owner and sole employee. If the Open sign is on the door, he is either seated behind the counter, ready to greet the next customer with a warm smile; or he is busy in his work area, assembling one of the beautiful and complex flower arrangements that are his pride and joy. Mr. Quadros has owned his shop for 22 years. He lives by a philosophy of quality personal service that has gone missing in many other businesses. It is this lifelong habit of taking a personal interest in everything done at P&J Florist that allows him to thrive in both good times and bad. The difference in quality resulting from this old-fashioned, hands-on approach is obvious, especially in regard to his many unique flower arrangements. David Quadros and his skilled assistants keep the high standards of the past alive at: - Pal
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